Context:
The Reserve Bank of India (RBI) has initiated a major review of credit bureau processes to address data inconsistencies, enhance information symmetry, and improve customer grievance redressal. This move follows rising concerns among lenders and borrowers about discrepancies in credit scores and inconsistent data updates by Credit Information Companies (CICs).
Key Highlights:
- Technical Working Group Formation
- RBI has constituted a working group to assess CIC and bank proposals.
- Goal: Standardize data reporting, reduce score-related disputes, and improve credit information accuracy.
- Involvement of Major Credit Bureaus
- All four CICs—TransUnion CIBIL, Equifax, Experian, CRIF High Mark—are actively engaged.
- Recommendations include:
- Unified grievance redressal portal
- Uniform Data Quality Index (DQI)
- Single-window system for data submissions
- RBI’s Broader Strategy
- Grievance Handling: Centralized, time-bound, transparent resolution system.
- Data Updates: Move to real-time or more frequent credit data submissions (from fortnightly).
- Write-offs/Inactives: Standard classification protocols.
- Identity Verification: Call for a unique borrower ID to avoid mismatches and duplicate records.
- Enforcement Under RBI Integrated Ombudsman Scheme (2021)
- CICs now fall under RBI’s Ombudsman framework.
- Borrowers can claim â‚ą100/day compensation if complaints are unresolved beyond 30 days.
- RBI insists on faster correction of credit reports and improved consumer protection.
Implications for Stakeholders
- Borrowers:
- Better dispute resolution and visibility of credit status.
- Uniform process to file and track complaints.
- Lenders (Banks/NBFCs):
- Enhanced credit risk profiling through cleaner data.
- Reduced loan rejection errors due to inaccurate reports.
- CICs:
- Need to upgrade systems, improve turnaround time, and maintain data quality standards.
