Context:
The Supreme Court of India has ruled that access to digital services is a part of the fundamental right to equality, life, and dignity. The ruling reinforces the need for inclusive digital governance, especially for persons with disabilities (PwDs) and marginalized groups.
Access To Digital Services
Access to digital services refers to the ability of individuals and communities to access and effectively use digital technologies and resources. This includes having the necessary hardware, software, internet connectivity, and digital literacy skills to participate fully in the digital world. Essentially, it’s about ensuring everyone can utilize digital tools and platforms for various aspects of life, from education and healthcare to employment and social connections.
Origin of the Case
- The judgment was delivered in response to petitions filed by acid attack survivors led by Pragya Prasun, and Amar Jain, a visually challenged petitioner.
- They highlighted the barriers faced in completing digital KYC processes, which rely heavily on visual input and are inaccessible to PwDs.
Critique of Current KYC Processes
- The court noted that the current digital KYC regime is exclusionary and violates the rights of disabled and marginalized individuals.
- It observed that the “unfriendly digital atmosphere” further isolates rather than empowers these citizens.
Substantive Equality Principle Upheld
- The SC invoked the principle of substantive equality, emphasizing that mere formal access is not sufficient.
- True digital inclusion means removing practical barriers in access and ensuring equity in outcomes.
Broader Issues Identified
- PwDs face obstacles due to inaccessible websites, non-adaptive apps, and lack of assistive technology.
- Rural Indians suffer from poor connectivity and lack of digital content in local languages, hindering their participation in welfare and governance schemes.
20 Directions Issued to Government
- The Bench directed the government to reform KYC processes to make them more accessible and inclusive.
- Though specifics weren’t detailed in the summary, directions are likely aimed at enhancing accessibility features, language options, and technological adaptability.
Implications for Policy and Governance
- The ruling strengthens the legal foundation for digital accessibility mandates.
- Government departments and financial institutions will now need to redesign digital platforms with universal accessibility standards.
- The verdict may also impact upcoming Digital India, fintech, and welfare delivery policies.
