Context:
The Ministry of External Affairs (MEA) has launched an upgraded version of its Passport Seva Programme (PSP V2.0), along with the Global Passport Seva Programme and the e-passport initiative for citizens in India and abroad. This is part of MEA’s efforts to enhance digital services, simplify processes, and improve user experience.
Key Highlights:
- PSP V2.0 and Global Passport Seva Programme rolled out to improve passport services domestically and for the Indian diaspora.
- Introduction of e-passports marks a significant milestone for the MEA, providing digital security and modern features.
- New passport website and mobile app offer: auto-filled forms, simplified document uploads, and easy online payments.
- Aim: Faster, more user-friendly, and digitally integrated passport application and issuance process.
- MEA emphasized improved citizen experience and reduced administrative bottlenecks.
Additional Details
- E-passports incorporate embedded microchips storing holder information, enhancing security and global recognition.
- PSP V2.0 supports online tracking of applications, appointment booking, and grievance redressal.
- Global Passport Seva Programme enables Indian citizens abroad to apply for or renew passports through local Indian missions and consulates.
