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UPI’s ‘Free Payments’ Model Under Strain as ICICI Bank Imposes Charges on Payment Aggregators

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RBI Grade BNABARD ESISEBI
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ICICI Bank has begun charging payment aggregators (PAs) for processing UPI transactions, raising concerns over the long-term viability of the zero-cost digital payments ecosystem.

Key Highlights:

  • Impact on Payment Aggregators:
    • Affects fintechs like Razorpay, PayU, Pine Labs, Innoviti, Worldline.
    • These firms operate on thin margins, collecting merchant discount rates (MDR) on cards and platform fees on UPI.
    • Banks handle backend infrastructure and transaction processing under UPI without charging users.
  • Wider Industry Shift:
    • Other banks like Axis Bank and Yes Bank reportedly also levy UPI processing charges on PAs.
    • Indicates a broader pushback by banks against uncompensated costs of scale.
  • Regulatory and Policy Tensions:
    • Government insists UPI is a public good and must remain free for users and small merchants.
    • However, RBI officials, including Governor Sanjay Malhotra, caution that UPI must be financially sustainable, and “someone will have to bear the cost”.
  • Current Aggregator Strategy:
    • Most PAs continue to subsidise UPI costs internally instead of burdening merchants.
    • Business models now under review as sustainability concerns mount.

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