Source: PIB
Context:
The e-Jagriti consumer grievance-redressal platform has crossed 2.75 lakh users, including 1,388 NRIs.
In 2025, the platform achieved record disposal efficiency, surpassing 2024 performance.
In several states, case disposal exceeded new filings (for example, 27,545 cases disposed vs. 27,080 filed during July–August 2025), showing significant backlog reduction.
About e-Jagriti Platform
e-Jagriti is a unified, AI-enabled digital consumer grievance-redressal platform developed by the Department of Consumer Affairs, Government of India. It integrates all consumer dispute-resolution systems into one seamless portal.
- Aim
- To provide faster, transparent, accessible, and paperless consumer justice across India and abroad, empowering MSMEs, households, and NRIs through real-time, technology-driven grievance redressal.
- Organisation Involved
- Developed and operated by the Department of Consumer Affairs, Government of India.
Key Features of e-Jagriti
- Unified, paperless consumer courts integrating all legacy systems with e-filing, digital scrutiny, electronic notices, virtual hearings, secure document flow, and role-based dashboards.
- Global accessibility for NRIs through remote filing, tracking, OTP login, encrypted document exchange, virtual courts, and integrated fee payments.
- AI-powered, multilingual interface with chatbot support, voice-to-text tools, smart case routing, accessibility features, and real-time tracking.
- High disposal efficiency in 2025, where many states reported disposal rates higher than new case filings.
- Integrated communication system sending over 2 lakh SMS alerts and 12 lakh emails for case updates, notices, OTP verification, and deadlines.
- Secure fee payments enabled through PayGov and Bharat Kosh.
