Context:
On July 2, 2025, Railway Minister Ashwini Vaishnaw launched RailOne, a new all-in-one mobile application developed by CRIS (Centre for Railway Information Systems), the IT arm of Indian Railways.
Key Features of the RailOne App
RailOne is a comprehensive, all-in-one platform integrating a variety of services in a single app:
- Unreserved Ticketing System (UTS) via R-Wallet with 3% discount
- Live train tracking
- Grievance redressal portal
- E-catering, porter booking, and last-mile taxi services
- Single-sign-on using mPIN or biometric
- Integration with existing RailConnect and UTS credentials
- No need for multiple railway apps – saves space and improves user experience
Technologies
- The modernised Passenger Reservation System (PRS) is being upgraded to:
- Support multilingual, agile, and scalable operations
- Handle 1.5 lakh bookings per minute
- Manage 40 lakh enquiries per minute
