Context:
The State Bank of India (SBI), India’s largest lender, has been honoured with the prestigious title of World’s Best Consumer Bank for 2025 by Global Finance magazine, highlighting its continued focus on digital transformation and customer-centric services.
Key Highlights:
Global Recognition
- Global Finance magazine, a reputed international financial publication, adjudged SBI the World’s Best Consumer Bank 2025.
- The award selection was based on independent editorial evaluation, supported by insights from global corporate finance executives, analysts, and bankers.
Focus on Inclusive Digital Banking
- SBI Chairman CS Setty emphasized that customer experience is central to the bank’s growth strategy.
- SBI has achieved milestones in:
- Vernacular voice banking to boost accessibility
- 24/7 digital support for round-the-clock services
- Simplified customer onboarding, especially in rural and semi-urban areas
Use of Advanced Technology
- The bank is building omni-channel engagement models.
- Leveraging AI for hyper-personalised financial offerings, SBI aims to reach underserved and emerging segments with tailored services.
Global Platform for Felicitation
- The award will be presented to CS Setty on October 18, 2025, during the IMF/World Bank Annual Meetings in Washington, D.C.
